JL Richards Prime Meats & Catering

We had JL Richards cater our wedding after hearing great things from other people. At first, I was concerned about how affordable it was. Some wedding caterers were charging $40-$50 dollars per guest and JL Richards quoted us at less than half of that. I thought it was too good to be true, until we taste tested them. After going to their shop and tasting everything (which was a great experience, they were so nice and professional about it), we ended up going with beef tips and Italian Roman chicken. I don't eat beef but my husband and many of our guests said they loved the beef tips. I did have the chicken, however, and it was the BEST chicken I have ever eaten. Everyone was impressed with the food, the service was great, and the price was so affordable. We did not have a low budget wedding by any means and were willing to spend thousands of dollars more for great food. Luckily for us, we didn't need to. The only complaint I have is that they weren't very prompt at communication through email for a while, but once the wedding got closer we had no issues at all.

Would give 2.5 stars for catering. We used JL Richards for our wedding. The food was great and the price was good. We recieved a lot of compliments on the food and they were able to meet the needs of both vegetarian and vegan guests. However, the communication with JL Richards was atrocious. We initially sent an email to do a tasting and someone replied quickly and gave us a call to set something up. We paid our deposit shortly after the tasting and did other wedding things. A few months later I had a few questions about adding on appetizers, which I sent by email. I sent a reminder email to that one, another reminder email a week or two later, and a fourth reminder email. I also tried submitting on their form on their website and sending from an alternate email address in case my email address was getting flagged or something. I also tried sending a Facebook message. Nothing. Finally, after weeks of not hearing from them, I called. I talked with Ashley who said they were having trouble with their email. I asked if they had another email address so that I could correspond with them and she said no, the was the only one. When I asked her how I was supposed to communicate with them when they apparently weren't getting my emails, she didn't have a response. When I asked Ashley about the appetizers she provided a response but then also could not locate my reservation sheet and had me text it to her (a little concerning). She then said that since I had her phone number, I could use that to correspond. Another few months later I had another question and I texted Ashley. No response. I emailed them again. No response. I sent SEVERAL reminders emails, from multiple emails addresses, and even added on read receipts. They were reading my emails - but not responding. It was a month before the wedding and I wanted to confirm details. I called them again and talked to Kim and she confirmed and said she'd send the final bill and to look it over and call with any questions. I reviewed it and it was missing the appetizers so I called and she said she'd add it on and re-send. She did. A day later we then had 2 people who couldn't come to the wedding (this was still a week before) and asked if we could change numbers. She replied at night and said yes, no problem at all, that she would send the updated bill when she got to work the next day. At this point I was thinking "well, maybe they start giving you more attention as the date gets closer?" because she had responded to a few of my emails. But I was wrong. Because I sent Kim THREE emails to remind her to update the bill and send it to me before we came in to pay our final bill and she never did. We had to go in to pay and tell them that the bill needed to be updated before we paid and they did that no problem. Overall, the people that work at JL are nice, the wait staff at the venue was good, and the food and prices were good - but the extremely poor communication caused a lot of extra stress in an already very stressful time.